Complaints Policy

At Peace Market, we are committed to providing our customers with high-quality products and exceptional service. We value your feedback and take all complaints seriously, as they help us improve and serve you better.

Purpose

This policy outlines how customers can raise concerns or complaints and how we will handle them fairly, transparently, and promptly.

How We Handle Complaints

• All complaints are treated with respect and confidentiality.

• We aim to acknowledge all complaints within 2 business days of receiving them.

• We will investigate each complaint thoroughly and aim to resolve it within 7 business days.

• If additional time is needed, we will keep you informed of the progress and expected resolution time.

Resolution

• We will work with you to find a fair and appropriate resolution.

• Once a complaint is resolved, we may follow up to ensure you are satisfied with the outcome.

• Feedback from complaints will be used to improve our products, services, and processes.

Continuous Improvement

• We regularly review complaint records and outcomes to identify areas where we can improve.

• Your feedback plays an important role in helping us maintain high standards of service.